ONE YEAR WARRANTY:

Polare offers 1 year international warranty for its leather creations, valid from the date of purchase.

WHAT WE COVER:

  • Broken straps or grab handles
  • Manufacturing and material defects for all of our leather goods.
  • Hardware defects (broken zips, buckles or press studs)

WHAT WE DO NOT COVER:

  • Damage or faults caused by an accident, inapproproate use or negligence.
  • Damage caused by normal wear.
  • Normal wear and ageing of any natural material.
  • Use of the leather creation not in accordance with the general recommendations.
  • The leather creations, if it has undergone an operation by a third party other than Polare
  • Our 1 Year Warranty applies to all the orders. All warranty claims are assessed on a case by case basis.

HOW TO MAKE A WARRANTY CLAIM:

  • Send us an email with photos detailing the fault.
  • Please include details of your purchase order ID#,
  • Including the date of purchase.
  • We’ll get back to you within 24 hours.